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Robert J. Dole VA Medical Center

 

Customer Service

Patient Advocate

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact our highly-skilled patient advocate listed below who will be eager to help you with your concern in a timely manner.

Jacklyn R. Bantam, Patient Advocate

Jacklyn R. Bantam

Patient Advocate
316-685-2221 Ext. 57731

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the Veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

Lisa Rome, OEF/OIF/OND Program Manager

Lisa Rome

OEF/OIF/OND Program Manager
316-685-2221 Ext. 57814

Neil K. Simmons, EEO Manager and Minority Veteran Program Coordinator

Neil K. Simmons

EEO Manager and Minority Veteran Program Coordinator
316-685-2221, X53012

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.